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Purchase from Website Terms and Conditions
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Order Fulfillment
Once you have completed your purchase, you will receive an e-mail confirming your order. Please keep
this e-mail as it is your sales receipt for products and/or services ordered, as well as being your
order confirmation number. If your order has to be shipped, you will also receive a Shipping Notification
e-mail. This will include your order tracking number once the item has been shipped and information
on how you can check the status of your order online.
Shipping Information
Wireless Product(s)
All shipments containing wireless product(s) are delivered by
UPS at no charge.
Orders can ONLY be accepted for Canadian addresses
We cannot accept shipping addresses with P.O. Boxes
All items purchased before 12:00pm EST Monday to Friday, will be
delivered within two business days (excluding weekends and
holidays) to addresses across Canada
Orders are delivered Monday to Friday between 8am and 5pm local
time. If no one is available to receive the package, you will
receive a delivery notification card with instructions on how to
collect it from your local UPS depot. For this reason, please
ensure the shipping address you provide us, is an address where
someone is there to sign and take delivery of the package(s)
If you have any questions about the status of your delivery after
two business days, you can also contact UPS directly at
1-800-PICK-UPS (1-800-742-5877) or www.ups.com.
Pricing
All prices listed are in Canadian dollars.
Payment must be made using a valid credit card or by charging your
purchase to an eligible Rogers account.
Valid credit cards include Visa, MasterCard and American Express.
For your security, www.rogersdirect.ca uses up-to-date technology
embodying industry standards to ensure that your credit card
information is kept confidential and secure. Read our Secure
Shopping Guarantee for more detailed information.
Return Policy
If you are not satisfied with your purchase, Wireless devices may
be returned or exchanged within 15 days from the date of purchase
and with less than 30 minutes of voice airtime usage**. Otherwise
Rogersdirect will assume no responsibility thereafter. All returns
must be sent back as described in the documentation included with
your order, and cannot be returned to any of our retail locations.
Canceling an Order
If you would like to cancel your Cellular, Messaging/Paging, Cable or
Internet service, please call the number on your return form.
If you are canceling your cellular or messaging service within 15 days
of the purchase date or 30 minutes of data usage, you will only be charged
for any airtime/data usage above 30 minutes of usage plus any long distance
charges and applicable taxes on these charges. If you are canceling your
cellular service after the first 15 days of purchase or after 30 minutes usage,
an early cancellation fee may apply if you have a subscription to a one, two,
or three-year term, along with a product restocking fee.
Hardware Warranty
All new products are warranted for a period of up to twelve (12) months
(unless otherwise noted in the manufacturers documentation included with your product)
from the original date of purchase provided that products are free from workmanship
or material defect caused by misuse. Refurbished products are warranted for up to
120 days (in some cases the warranty period may be 90 days - details will be included
with your product purchase).
As described in the documentation included with your order;
Defective devices have no usage restrictions and will be exchanged for a new device,
same make and model within 15 days** from the date of purchase.
For help in using your device or for warranty support outside of the 15 days, or for out
of warranty options, visit Support at rogers.com for details.
Accessory Warranty
All new products are warranted for a period of up to twelve (12) months (unless otherwise
noted in the manufacturers documentation included with your product) from the original
date of purchase provided that products are free from workmanship or material defect caused
by misuse.
If a problem occurs with your hardware accessory within twelve (12) months from the date
of purchase, please contact your account representative to arrange an exchange. Alternatively
you can contact a Rogers dealer location. Dealers will require proof of purchase (this is
the letter that comes with your order and is stamped "Proof of Purchase") for qualification
of warranty, excluding warranty items.
Internet Pricing
Due to industry trends, availability and pricing on all items are subject to change or
discontinuation at any time without prior notice. We try to keep our prices and information
as current as possible. However, due to possible unforeseen changes and/or volatile markets,
there may be a price or informational change on an item before we update it in our listings.
Sorry for the inconvenience.
** Unless contract indicates otherwise
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