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Discover Communications Inc. Frequently Asked Questions
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What is personal information?
Does Discover Communications Inc. ask for personal information?
How does Discover Communications Inc. use information it gathers about
me?
Does Discover Communications Inc. share my personal information? If
so, with whom?
When else might Discover Communications Inc. use my personal
information?
Will my information be used by Discover Communications Inc. for direct
mailings?
Does www.getconnected.ca use cookies?
How can I disable cookies?
Does Discover Communications Inc. use the Internet provider addresses?
What else should I know about my privacy?
What is personal information?
“Personal Information” is any information which relates to an
individual and allows that individual to be identified. Personal
information may include such information as your name, email address,
mailing addresses, financial information, birth dates and information
collected electronically via cookies.
Does Discover Communications Inc. ask for personal information?
Discover Communications Inc. will ask for your name, home address,
email address (mandatory), and request some or all of the following
personal information depending on the purchase transaction: Driver’s
License number, Date of Birth, Major Credit Card information, Social
Insurance Number, Business Address, Shipping Address.
How does Discover Communications Inc. use information it gathers about
me?
Discover Communications Inc. representing and servicing Rogers
Wireless Inc. products and services collects and uses your name, email
address and other personal information, for example, to provide you
with a product or service that you requested. This information also
enables Discover Communications Inc. and/or Rogers Communications Inc.
to develop and customize products or services to better meet your
needs and preferences and to offer you products and services from
Discover Communications Inc., Rogers Communications Inc. any of its
affiliated companies within the Rogers group of companies, and other
sources that may be of interest to you.
Does Discover Communications Inc. share my personal information? If
so, with whom?
Discover Communications Inc. will not release your personal
information with these exceptions:
When you give us permission to do so;
When we believe in good faith that the law requires it;
To protect the rights or property of Discover Communications Inc.
and/or Rogers Communications Inc. or its affiliates;
Under limited circumstances specifically described to you when we
collect the information, such as in a Terms of Service or Use
agreement, or in the rules of sweepstakes or other promotions;
To affiliated companies within the Rogers group of companies.
When else might Discover Communications Inc. use my personal
information?
Subject to confidentiality agreements, Rogers Communications Inc. may
match aggregated, statistical user information to parameters
established by third parties, without releasing user information. This
aggregated information does not contain any personally identifiable
information. For example, we may disclose aggregated user statistics
(such as, 31% of our users are professionals) in order to describe our
site or services to trading partners, advertisers, other third parties
and for other lawful purposes.
Will my information be used by Discover Communications Inc. for direct
mailings?
Discover Communications Inc., Rogers Communications Inc. or Rogers
affiliated companies may send you information about our products or
services that may be of interest to you. If you do not want to receive
direct mailings, all you have to do is say so when you give us your
personal information. If you have given permission and change your
mind, you can ask to be taken out of future direct mailings.
Does www.getconnected.ca use cookies?
Yes, www.getconnected.ca uses cookies. A cookie is set when you
register on our site. Cookies are required to:
DELETE: View and pay your bills online. (Not applicable)
Perform self service activities on the site.
Determine which browser you are using so we can ensure the site is
designed to work properly with the most common versions of different
browsers.
When you register with us your browser must be set to accept
cookies. A cookie is a text record placed on our hard drive that tells
us who you are so that the site can remember information you have
given us in the past, or activities you have carried out on our site.
The cookies can only contain data you've told us about yourself. They
cannot examine your computer or read data from it. If you are worried
about the information we place in the cookie, you may delete the
file(s) at the end of each browser session. Your browser's help file
will have instructions on how to do that. If you are interested in
learning more about how cookies work, you can visit http://www.cookiecentral.com.
How can I disable cookies?
Both Netscape and Microsoft Internet Explorer (MSIE) allow some level
of cookie verification or choice. Netscape 3.0 and MSIE 3.0 allow you
only an "alert before accepting cookies." This way you can voluntarily
choose not to visit a site or areas of a site that use cookies.
To be alerted about accepting cookies, please follow one of these
procedures (the following is only a brief list of some popular
browsers):
If you are using Netscape Navigator 3.0, go to the "Options" menu,
then to "Network Preferences," and then to "Protocols." Check the box
that says, "Show an alert before accepting a cookie."
In Netscape 4.0+, go to "Edit" in the menu bar, then to "Preferences,"
then to "Advanced." Check the box that says, "Warn me before accepting
a cookie."
In Netscape 6.0, go to "Edit" in the menu bar, then to "Preferences,"
then to "Advanced," then to "Cookies." Check the box that says, "Warn
me before accepting a cookie."
In Internet Explorer 3.0, go to the "View" menu, then to "Options,"
then to "Advanced." Check the box that says, "Warn before accepting
cookies."
In Internet Explorer 4.0, go to the "View" menu, then to "Internet
Options," then to "Advanced." Check the box that says, "Prompt before
accepting cookies."
In Internet Explorer 5.0, go to the "Tools" menu, then to "Internet
Options," then to "Security," then to "Custom Level." In the "Cookies"
section, go to the "Allow cookies that are stored on your machine"
sub-section and select "Prompt."
Does Discover Communications Inc. use the Internet provider addresses?
Discover Communications Inc. collects IP addresses for the purposes of
system administration and to create aggregate statistical reports for
advertisers.
What else should I know about my privacy?
Generally speaking, whenever you disclose personal information online,
that information may be intercepted, collected and used. That goes for
information disclosed on message boards, in chat areas - or even in
email. If you post personal information online, that information may
be intercepted and may be accessible to the public and may expose you
to unsolicited messages. Discover Communications Inc. is not
responsible if that information is intercepted. As a result, you
transmit information to anyone at your own risk.
Discover Communications Inc. and Rogers Communications Inc.’s
partners, co-branded sites and third party Internet sites and services
accessible through our site, or third parties collecting information
for their own contests or promotions may have their own privacy and
data collection practices. Discover Communications Inc. is not
responsible for and bears no liability for these policies or actions.
You alone are responsible for keeping passwords and information safe.
Be careful and responsible whenever you’re online.
Contacting Us
For additional information, please contact:
Frank Vettese
Discover Communications Inc.
30 Victoria Crescent
Brampton, Ontario
L6T 4M3
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